Return, Replacement and Refund Policy

Transactions through Importwale are intended for business purposes. Returns are therefore not accepted for change of mind, unsold inventory, reduced demand or a change in buyer preference unless expressly agreed otherwise.

A claim may be considered where a verified issue exists, including a wrong product, material shortage, transit damage or significant mismatch from the confirmed order specification.

The buyer should report the issue promptly through the official Importwale support channel and provide the relevant order reference and supporting evidence, such as clear photographs or videos where appropriate.

After reviewing the claim, Importwale may offer an appropriate resolution depending on the circumstances and confirmed order terms. A resolution may include replacement, credit, price adjustment or refund.

Products must not be returned without prior instructions or approval from Importwale. Unauthorised returns may not be accepted.

Where a refund is approved, it will be processed through an appropriate payment method or commercial arrangement. Actual processing time may depend on banking or payment service providers.