Cancellation and Order Change Policy

Any request to cancel or change an order should be submitted to Importwale as soon as possible through the official support or order communication channel.

Once procurement, production, packing or dispatch has started, cancellation or modification may not be possible. Any costs already committed in connection with the order may be considered in the applicable commercial resolution.

Customised, made-to-order or specially sourced products may not be cancellable once sourcing, procurement or production has commenced, unless otherwise agreed in writing.

We may cancel or suspend an order where reasonably necessary, including due to payment failure, pricing or listing error, suspected fraud, unavailable stock or legal restrictions. Any applicable payment adjustment will be handled according to the circumstances and applicable law.